Course curriculum

    1. Introduction to the Call Handling Guide

    1. Call Handling Process Document

    2. Time Logging Process for Inbound Calls - Service Desk

    3. Call Handling Process – Knowledge Check

    1. Service Desk Expectations​

    2. Service Desk Expectations - Comprehension Quiz

    1. Customer Service Fundamentals

    2. Customer Service Video Examples

    3. Customer Service Scenarios - Comprehension Quiz

About this course

  • 9 lessons
  • Mandatory for Service Desk Technicians
  • 20 minutes

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