Course curriculum

    1. 1.0 Introduction to CoHealth

    2. 1.1 Accounts, Passportal, 365, Freshdesk

    1. 2.1 Internal IT Overview

    2. 2.2 RACI Table Accountability & Escalations

    3. 2.3 Escalations & Stakeholders

    1. 3.1 Connect+ & Finding Organisation Roles

    2. 3.2 PDF Organisation & Leadership Structure

    1. 4.1 Board Members at CoHealth

    2. 4.2 Outage & Service Comms

    3. 4.3 Permissions & Approvals

    1. 5.1 Site Locations & Governance

    1. 6.2 Best Practice (Bp)

About this course

  • 14 lessons
  • Optional for Service Desk employees
  • 50 minutes

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