Service Desk - All Courses
Courses and training resources for KMT's Service Desk team members
All Courses
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Service Desk Induction
Course • 26 lessonsThis course is the KMT Service Desk induction. Upon completion of this course, you will gain an understanding of how our team functions, from Triage, Dispatch, Engineer work method, and a lot more.
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Documentation Manual Training
Course • 16 lessons -
ImmyBot Introduction
Course • 4 lessonsThis module provides an introduction to Immy Bot, covering how KMT use it to streamline device deployment, with optional content for those interested in exploring its more advanced features.
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Timesheets at KMTech
Course • 6 lessonsThis module covers the importance of accurate time tracking and how it supports KMT’s operations. You'll learn how to record, manage, and submit your timesheets in ConnectWise.
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Device Decommissioning
Course • 2 lessonsStep-by-step guide for safely removing all KMT tools before wiping, repurposing, or retiring a device.
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New Client Onboarding
Course • 31 lessonsLearn about KMT’s onboarding process for new clients, including the purpose, roles, and collaboration needed to deliver a seamless, client-first experience