Service Desk - All Courses
Courses and training resources for KMT's Service Desk team members
Service Desk Courses
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Service Desk Induction
CourseThis course is the KMT Service Desk induction. Upon completion of this course, you will gain an understanding of how our team functions, from Triage, Dispatch, Engineer work method, and a lot more.
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Documentation Manual Training
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ImmyBot Introduction
CourseThis module provides an introduction to Immy Bot, covering how KMT use it to streamline device deployment, with optional content for those interested in exploring its more advanced features.
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Mosyle MDM Training
CourseAn introduction to how to use Mosyle to support, manage, configure and maintain Apple devices.
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Client Guide - CoHealth
CourseLearn the essentials of CoHealth’s structure and processes through short videos designed to help you support the client confidently.
Operational Courses
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Timesheets at KMTech
CourseThis module covers the importance of accurate time tracking and how it supports KMT’s operations. You'll learn how to record, manage, and submit your timesheets in ConnectWise.
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Operational Excellence Processes
CourseLearn key processes for our operational teams: Service Desk, Professional Services, and Security. This module will evolve as new processes and guides are developed to ensure our teams are aligned.
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New Client Onboarding
CourseLearn about KMT’s onboarding process for new clients, including the purpose, roles, and collaboration needed to deliver a seamless, client-first experience
Additional Courses
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Induction Courses
BundleWelcome to the KMTech Team! 👋
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Additional Resources
BundleAn evolving library of resources available for everyone to use at any time 📎
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KMT Game Changing Hacks
BundleThis is your ultimate guide for all the resources, tips, and tools you can use to work smarter and stay ahead of the game.
